Advanced Services

Enjoy your private email server. We support you the way you want.
Select the services you need from the Advanced Services menu, or just subscribe to one of our Support Plans

Private Email Server Installation

We install your private email server on a location you trust: on cloud or on your premises, on a physical or a virtual server. We configure the following components: Email Engine, Calendars, Contacts, Webmail and Dashboard. We also grant you access to real-time Monitoring & Alerts, so that you can easily monitor any eventual outage of your machine. Select one of the following deployment methods: (i) Standard: 1 node on your premises or on a Datacenter you indicate; (ii) Cluster: 2 nodes on your premises in active-passive mode, or (iii) Hybrid: 2 nodes in different locations, in active-active mode and replicated in real time, guarantee 100% Availability and serve your DR policies.

Safety Backup - Data Portability

We set up and schedule a Safety Backup of your storage data, to be delivered server-side on a location you trust, in a structured, machine-readable and compatible format. This way, we ensure your Data Portability, as required by the GDPR – Art.20. Additional Benefits: (i) Independence, as you have all you need to switch provider, in a timely and orderly manner, (ii) Archiving in tamper-proof media, such as Blue-Ray Disks and (iii) fast e-Discovery.

More installation services

Upon request, we can build for you any of the following servers:

  • FILE server – for private file storage and sharing
  • CHAT server – for private IM and chat-rooms
  • CAMPAIGN server – for newsletter campaigns and email marketing
  • FAX to email server

Regular Maintenance and Updates

Regular Maintenance is critical for your system security and health. Covers both Email Server and Dashboard. We take care of everything, transparently behind the scene: (i) regular updates, security and bug fixing; (ii) contingent security updates that are time-critical, such as for zero-day vulnerabilities and (iii) the re-installation of the SSL Certificate on your email server upon renewal.

Daily Operations (Managed email)

Assign the daily operations of your email server to us and reduce your TCO. We will (i) constantly monitor your server vitals, notify you as agreed and (ii) take action as necessary, in case of resources-flat-out, server inactivity or other unusual activity, such as Spam or Security Breaches.

Help-Desk

We provide email support 9:00 -18:00 EET Mo-Fri. This includes 1st level support, to resolve single end-user issues, i.e issues not affecting the whole company. In case it proves to be 2nd level support, we will open a Ticket (Service Request) for the purpose of follow-up and free of charge.

10 and 40 Tickets pack

For your convenience, Tickets are offered in packages of 10 or 40. You may order more than once in a year. The SLOs of Gold Plan apply.

System Check up

We evaluate your system health and deliver to you a report covering (i) service security, (ii) service optimization, (iii) basic system security and (iv) the necessary system optimization.

Advanced technical support

We work on your behalf regarding your infrastructure, for example: communicate with your hosting provider to plan an array expansion, resolve DNS issues, etc.

SIEM (Security Information and Event Management)

We provide a rich variety of advanced security services to help you ensure maximum security of your systems. Indicatively, you may request one or more of the following services combined: 24×7 Monitoring and Alerting, Security Breach Response Action, Rood Cause Analysis, or even Fully Manged Services.

Root Cause Analysis

Upon your request and for Severity-1 issues only, which impact the server’s availability, we will work to provide formal root cause analysis. By nature, root cause analysis does not always result in a conclusive resolution. We shall make reasonable efforts to provide a response to the fullest extent possible.

Fully Managed Services

Let us discuss with you and design a Service Level Agreement that will best meet your requirements.

Support Plans

Support Plans aim at supporting your technical personnel. Select the Plan that best fits your needs, or contact us to design your Custom Support Plan (SLA).

 TrialSilverGoldPlatinum

Free

 

€9

/month

€29

/month

€59

/month

Self-Service

You will find step-by-step guidance at www.sophimail.com/support, for example: how to set up SophiMail on mobile devices.

Infrastructure Consulting

We provide professional consultation, to help you select the deployment that best meets your requirements for security, availability and cost-efficiency. For example, we can help you select a Datacenter for hosting your email, explain the benefits of hybrid deployment for you, or help you decide between a physical or a virtual server, to best serve your needs.

Access to Repositories

Packages in Repositories are compiled and ready to install on your systems. You will be responsible for the regularity of your maintenance plan, which is critical for your system’s security and health.

Real Time Monitoring & Alerts

We grant you access to real-time graphs and alerts, enabling you to monitor your server’s health. For example, you can monitor live the CPU and memory usage, storage allocation, network activity, mail-queue utilization, etc. and detect unusual activity. In case of server outage, you will receive push notification (Alerts) on your mobile plus email. Arrange the alert settings according to your preferences.

Discount of 15% on Advanced Services

Gold and Platinum Customers are entitled to 15% discount on Advanced Services.

Annual Checkup

We provide one annual System Checkup and tuning recommendations to Platinum Customers. System Checkup is also available to all Customers upon request, under the Advanced Services.

Tickets (service request)

Ticket is a written Service Request submitted by you via SophiMail Ticketing System.

5 TICKETS FREE

within first 60 days
20 TICKETS FREE20 TICKETS FREE
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