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Sign in as domain admin to the SophiMail Admin console (https://toolbox.sophimail.com:1257/login)
Click on Action on the right hand side to select your domain per location to manage.
Click on Mailboxes menu and then Create.
Username: account name without the domain part (e.g. a.smith) Password: Insert a strong password (at least 5 characters & 2 digits) Name: The real name of the user (e.g. John Smith) Quota: The mailbox size in MB (e.g. 1000 for 1GB) Active: Click to disable/suspend the account
ADD EMAIL ALIAS
Click on Aliases menu and then Create.
– Remember to select your domain first (see above)
Alias: Enter the email alias to be used. (This name is the portion of the user’s email address that appears before the @ sign. e.g. info.) GoTo: Enter the full account name to be associated with the alias. (e.g. firstname.lastname@example.org)
Note: When you click on SAVE all emails with destination email@example.com will go directly to user firstname.lastname@example.org mailbox.
Open Mail.app. If you do not already have any accounts set up, it will prompt you to set up a new account. Otherwise, go to Mail → Preferences and select the Accounts tab. Click the + at the lower left of the screen. Select Add Other Mail Account…
Fill in your name, email address and password: Full Name: The name people will see on the email you send. Email Address: Your full SophiMail username, including the domain. Password: Your SophiMail password.
Click the Sign in button. The account will be created and Mail.app will start syncing your mail.If account creation fails and you are using a custom domain, you may need to explicitly set the mail servers: Incoming Mail Server: mail.domainname.tld. Outgoing Mail Server: mail.domainname.tld. Ensure the servers set to using password authentication, and use your SophiMail email address and password to authenticate against the servers.
Then click on Mail and uncheck NOTES
The account should look like the following screenshots:
Send mail to Sent folder is a server side activity. So, uncheck this option on client.
Check Account Info -> Subscription List for shared folders to subscribe to.
Private Email service supports autodiscover feature which allows to set up email account automatically in Outlook. NOTE: before setting up email account this way, make sure you already have required DNS records and mailbox created.
For automatic email account set up you need to do the following:
Open Outlook, select tab File > Add Account:
Check the option E-mail Account and fill in the corresponding fields:
Your Name: the name you would like the recipients of your emails to see E-Mail Address: your full Private Email address Password: password for your Private Email account
Note: Make sure you do not have blank spaces in it.
Once all the fields are filled, click Next:
NOTE: if any warnings appear, disregard them and feel free to proceed.
If this option fails for some reason, try to follow the steps from scratch. If it does not help you can also try to set up email account manually.
In order to set up your email account in Outlook manually, complete the first step which is described above and then follow the instructions below:
Check the option Manual setup or additional server types and click on Next:
Select POP or IMAP and click on Next:
Fill out the corresponding fields:
Your Name: the one you wish to have for this account Email Address: full email address Account Type: IMAP Incoming and Outgoing mail server (SMTP): mail.sophimail.com (or mail.domainame.tld) User Name: full email address Password: password for this mail account Require logon using Secure Password Notification (SPA) should to be unchecked:
Once done, click on More settings in the lower right corner of the window.
In the tab Outgoing Server checkmark the option My outgoing server (SMTP) requires authentication > Use same settings as my incoming mail server:
In the tab Advanced configure port settings as follows:
IMAP: port 993 for SSL or port 143 for TLS SMTP: port 465 for SSL or port 25 for TLS
Once all is done, click OK to close the window and then Next to test server connection:
After installing Thunderbird you need to configure it for use with your @sophimail.com mailbox (or @domainname.tld).
If you’ve not used Thunderbird before, the Mail Account Setup Wizard should start on its own. To open it manually, go to the Tools menu and click Accounts Settings. In the left pane of the Account Settings dialog box, click Account Actions and then select Add Mail Account.
Enter your name as you want it to appear in the From field in outgoing mail and your email address. Then, click Continue.
Thunderbird will attempt to automatically configure your account settings. If this fails with a message saying “Thunderbird failed to find the settings for your email account” will display. Enter the following settings:
Incoming: IMAP Server hostname: mail.sophimail.com Port: 993 SSL: SSL/TLS Authentication: Normal password
Outgoing: Server hostname: mail.sophimail.com Port: 465 SSL: SSL/TLS Authentication: Normal password
As already mentioned, each Calendar folder that should be synchronized has to be added separately in the client. The following steps show how to add a Calendar in Thunderbird/Lightning. Before starting, ensure that the client is connected to the network and the server can be accessed.
A typical Personal CalDAV URL: https://email@example.com/calendar/
A typical Corporate CalDAV URL: https://servername.tld/caldav.php/domain.tld/calendar/
Select “Events and Tasks” → “Calendar” from the menu bar to switch to the Calendar view
From the menu bar, select “File” → “New” → “Calendar…”
In the popup window, select “On the network” and click “Next >”
As format, select “CalDAV”
Enter the CalDAV path as reported by the folder’s properties page (see above) as location
For offline access, check the “Cache” checkbox
Click “Next >” to continue
Enter a name for the Calendar and assign a color if you like
Select whether reminders should be shown or not
Select the E-Mail account belonging to the Calendar user from the list
Click “Next >” to create the Calendar
When requested, enter your username and password for the server
Afterwards, the Calendar setup is complete and the contents are synchronized
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